Returns & Exchanges

Our policy lasts 21 days. If 21 days have gone by since delivery, unfortunately we can’t offer you a refund or exchange.

All sales are treated as firm sale, so returns for change of mind are not possible. Please make your selection carefully. 

We only replace items if they are defective or damaged during transit.

If you wish to make a claim, please take a photo of the damaged item(s) and send to info@fabliaux.com.au and when authorised, send the damaged item(s) at your expense, to: Fabliaux, PO Box 270 Blairgowrie Victoria, Australia, 3942.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, we will offer a replacement, a store credit to the same amount of the item(s), or a refund. If you opt for a refund, this will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.  

Non-returnable items:
Gift cards, electronic publications, gift certificates and sale items. 

Late or missing refunds:
If you haven’t received a refund within 10 days, first check your credit card account again.
Then contact your credit card company, it may take some time before your refund is officially posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at info@fabliaux.com.au.

Shipping:
To return your product, you should mail your product to: PO Box 270 Blairgowrie Victoria AU 3942
You will be responsible for paying for your own shipping costs for returning your item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary, so please be 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we are not liable for its loss as a result of the shipping process or method used.